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Hino South Africa has continued to take the lead in the quarterly Data Track comparative truck study, taking top spot in the Combined score for the third successive quarter, as well as scoring highest in two of the three categories – Service and Parts.
Hino’s Combined score for the first quarter of 2019 was again over 99 per cent at 99.27 per cent. The company also scored above 99 per cent in sales (99.10 per cent) and service (99.88 per cent) and rated 98.82 per cent in parts.
Hino is particularly strong in terms of technical service, having come out top in this segment in each of the last four quarters, while in parts it has been No. 1 for the past three quarters.
Data Track has been conducting these independent quarterly surveys, compiled from customer interviews with fleet operators regarding truck manufacturers and importers in terms of service levels in sales, technical service, and parts, since 1989. The methodology has been adjusted over the years to ensure ongoing relevance for this credible benchmark for the truck industry.
Vice President of Hino SA, Ernie Trautmann, explained the secret behind the feat.
“We at Hino South Africa, along with our dealer network, take great pride in our achievements in these Data Track surveys and use this detailed data to continually improve our service levels,” he explained.
According to Trautmann, “Our ongoing high scores are also a tribute to the benefits we enjoy from applying the international Hino Total Support strategy, which involves building strong relationships between our parent company in Japan, our head office staff, dealers and suppliers to become a trusted partner of the customers.”
