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Heritage Bank Plc said it has closed down an Experience Centre- EC (branch) at Allen Avenue, Ikeja, Lagos over an “unconfirmed case” of Coronavirus for deep hygiene clean up after an employee took ill last week.
The bank, in a statement made available to the press and customers, said: “In line with our emergency response plan and following regulatory practices, we have taken immediate steps to close down Allen Avenue, Ikeja Experience Centers- EC (branch) for thorough disinfections of the affected location.”
Contrary to rumour, the bank disclosed that whilst the suspected staff awaits her medical test from the Covid-19 Test Centre in Yaba, she had not exhibited any symptoms related to the virus.
“Neither of the suspected person or others in the EC had exhibited any symptoms,” the bank said in the statement.
Specifically, the bank stated that staff at the EC had been advised to self-isolate for 14 days forthwith in consonance with the directived of the National Centre for Disease Control (NCDC).
The bank stated that the EC will undergo “thorough disinfections,” saying , “Customers and staff safety remains paramount; hence we will recommence business with new set of relief employees, as the current staff self-isolate.”
In the interim, the bank has advised customers to visit other ECs or branches in Ikeja where they can conduct their daily transactions or use the bank’s alternate e-channels for seamless service deliveries.
The statement said: “Heritage Bank remains resolute to continually serve you seamlessly despite prohibitions imposed on physical contact through our bouquet of electronic products which have been made available on notable mobile stores and our website (www.hbng.com).”
The bank noted that it would continue to intensify ongoing efforts via its intranet and other channels to keep staff and customers up-to-date with the latest COVID-19 information and provide clear direction and guidance expected of workers and customers.
“We have set up a COVID-19 Support Centre to offer COVID-19 safety tips to all our customers during this period, in support of the efforts of the Government and relevant bodies. Please send any information relating to the COVID-19 pandemic via these channels: E-mail: HeritageBankCovid19Support@hbng.com and contact number: 01-2369099,” the bank stated.
