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Kia Motors Nigeria has introduced proactive safety measures to prevent the spread of the rampaging Coronavirus in all areas of its operations.
The safety measures are being adopted to minimise the chances of its employees and customers being exposed to the virus and to join other responsive corporate entities across the country in restraining the spread of COVID-19,
Based on the advice of the World Health Organisation [WHO] and the National Centre for Disease Control [NCDC], personal hygiene has been constantly reinforced in all the company’s locations with designated handwashing places, deployment of the infrared thermometer for temperature checks at the points of entry into the facilities, hand sanitizers, nose masks, social distancing, amongst others.
Kia Motors Nigeria has also restructured its workforce to a more dynamic operational base.
For now, quite a number of its staff have been directed to work remotely, starting March 23 till further notice except those in critical roles that cannot be done away from Kia facilities.
‘In addition, we join WHO and NCDC to strongly advise anyone who feels like they are showing symptoms of COVID-19 — which can be as mild as those of a cold, or more serious, like the fever or flu — to seek medical attention and self-isolate while they take care of themselves, ” the company’s Chief Operation Officer, Sanjay Tatpati, was quoted as saying in a statement issued on Tuesday.
Also assuring of Kia’s readiness to provide premium car care for its customers car and adequately support its customer base during this outbreak, Tatpati said: “As a business that interacts with the public on a daily basis, we understand car servicing and repairs may seem essential in this period as health officials advise against public transportation.
“Thus, we are geared towards ensuring safe, secure and hygiene facilities as spelt out by WHO. Although we are taking every precaution with our facility and staff, we also have an even better and alternative solution which centers on online booking for service and sales.”
Tatpati’s assurance came as Olawale Jimoh, Marketing Manager, Kia Motors Nigeria, disclosed that “a responsive customer care outfit is in place and is equipped to attend to the sales and service requirements of customers via phone, email, web live chat, whatsApp and social media platforms.”
Olawale said these are to provide real-time answers to any questions the customers may have about a vehicle, repair, and servicing, financing or the online booking tool.
“With our digital platforms, the power of car shopping and servicing are firmly in the hands of our customers and can save time at our locations, as well as, money in this critical time,” he added .
Kia Motors Nigeria said it has also restructured its business operations to help curtail the spread of the virus, stressing that the company’s outlets will remain open for now and will be available to its customers for all their requirements.
The company maintained that it is ensuring that deliveries are not delayed to its customers as well as service requirements, without compromising on the safety precautions set out by the government.
